These terms of sale are a translation. Swedish law applies to every purchase, and if this translation and the Swedish original differ, the Swedish version prevails.
Company details
Pulkapanorama is a brand operated by Despectus AB. Despectus AB is the seller and your contracting party when you place an order.
Despectus AB
Company reg. no. 556854-1345
VAT no. SE556854134501
Kyrkbyheden 2
777 93 Söderbärke
Sweden
info@pulkapanorama.com
Tel: +46 72 521 77 00
Placing an order
When you place an order, the purchase agreement is only concluded once Despectus AB has confirmed it with an order confirmation. The order confirmation is the receipt you receive by email straight after payment. It is sent automatically, without being reviewed by a person. If there is an error, for example in the price or the delivery time, we reserve the right to correct it afterwards.
If you are under 18, you need the consent of a parent or guardian to place an order.
Despectus AB retains ownership of all goods, and the right to reclaim them, until the customer has paid in full using one of our payment methods.
We reserve the right to correct any printing or typing errors.
Payment methods
You pay for the whole order when you place it. Payment is handled securely by Stripe, and you can choose from:
- Card payment.
- Apple Pay and Google Pay.
- Klarna.
- Link.
The options you see depend on your device and browser. If you choose Klarna, Klarna's terms also apply, and Klarna may carry out a credit check.
Prices and payment
All prices include 25% Swedish VAT and are shown in Swedish kronor (SEK). Your cart shows the total price including VAT and delivery. We do not charge extra for any payment method.
Refunds
Once your return has been approved, we will contact you by email. The refund is made to the same payment method you used for the purchase.
Delivery and shipping
You choose your delivery method at checkout. You can collect your order free of charge from us at Kyrkbyheden 2 in Söderbärke, or book delivery within Sweden for SEK 2,995 including VAT per order. If you choose delivery, you enter the delivery address at checkout, plus a separate billing address if it is different. If an item needs special transport, this is clearly stated in the product description. The delivery time for items in stock is 1–4 working days. Items held in external warehouses have a delivery time of 3–8 working days. Made-to-order items have a delivery time of 1–5 weeks unless otherwise stated.
We only deliver within Sweden. If you live outside Sweden, please contact us before you order so that we can discuss delivery, VAT and customs with you.
After you order, we will get in touch with the planned delivery date. If a supplier cannot meet the promised date, we will always let you know by email. If delivery is delayed, you always have the right to cancel your purchase.
Orders are sent by Posten, Schenker or Bussgods, depending on the location and the size of the item. Please give a correct mobile number when you order, as you will be notified by text message when the parcel is ready at your nearest service point.
All parcels are sent tracked and insured. We bear the transport risk from our warehouse to you. If you return an item, you bear the transport risk.
Inspect your parcel as soon as you receive it. If the goods are damaged, you must report this immediately to the collection point or the driver. For transport damage, a correct damage report and a confirmation from the carrier are required; otherwise we cannot pay compensation for damage caused by the carrier.
If an order has been packed incorrectly, or a product has defects or faults despite our checks, we will put this right by replacing it free of charge.
Complaints
Under the Swedish Consumer Sales Act (konsumentköplagen, 2022:260), you have the right to make a complaint about a faulty item. You must make your complaint within a reasonable time of discovering the fault. Two months is always considered a reasonable time. The right to complain covers original faults, meaning faults that existed when you received the item. Faults caused by damage you caused yourself, or by assembly not carried out according to the instructions, do not count as original faults.
Every complaint is handled individually, and we will find a solution together with you. In the first instance you are entitled to have the fault remedied. In some cases you are entitled to cancel the contract and get back what you paid.
Report a complaint as soon as possible by contacting us, and we will get back to you with instructions. Keep your receipt, as you will need it for a complaint.
Despectus AB complies with the Swedish Consumer Sales Act and, in the event of a dispute, follows the recommendations of the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN).
Returns and exchanges
Contact us before you send a return and we will give you instructions. For returns because of an incorrect order or an exchange, you pay the shipping yourself. The item must be in as-new condition. If you cancel your purchase within 14 days, the rules under Right of withdrawal below apply instead.
Once we have received and approved the return, you will receive an email with information about the refund. If any information is missing, something has been damaged in transit, or the return cannot be approved because of wear, we will contact you.
Right of withdrawal
Under the Swedish Distance Contracts Act (lagen (2005:59) om distansavtal och avtal utanför affärslokaler), you have a right of withdrawal for 14 days from the day you received the item or a substantial part of it. Cancel your purchase using the withdrawal form and you will receive a confirmation by email straight away. You can also tell us by email or phone within the withdrawal period. The item must be returned in unchanged condition and you pay the return shipping yourself. You are liable for any reduction in the item's value if it has been handled more than is necessary to establish its characteristics and functioning.
We will refund you no later than 14 days after receiving your notice that you are cancelling the purchase. We may withhold the refund until we have received the item back or you have shown that you have sent it.
The right of withdrawal does not apply to goods made to the customer's specifications or that have otherwise been clearly personalised.
Personal data
When you order, you provide your personal data. It is used to fulfil the contract with you and is not passed on for any other purpose. Read more in our privacy policy.
Force majeure
In the event of action or inaction by public authorities, new legislation, industrial disputes, war or the threat of war, major disruption to public order, sabotage, extreme weather, fire, explosion, natural disaster, accident or any other circumstance beyond Despectus AB's control that could not reasonably have been overcome or foreseen, Despectus AB is entitled to withdraw from its obligations under the contract without liability for damages.
Cookies
How we use cookies and local storage is described in our cookie policy. If you have other questions about terms and consumer law, you can visit the website of the Swedish Consumer Agency (Konsumentverket).